The quality of care and treatment our patients receive means everything to us at HealthSouth Rehabilitation Hospital of Western Massachusetts. Our goal is to strive for 100% patient satisfaction.

The National Research Corporation and Picker Institute (NRC Picker), a leading independent survey group in the healthcare industry, has been surveying our patients since 2005. Our results are tabulated and compared to hundreds of other hospitals in the database. We have consistently outscored the rest, and are identified as one of the very best. We are very proud and pleased to share some of our results.

• 100% “Overall Satisfaction” We consistently score “Excellent” (No problems identified).
• 90% of our patients say they definitely “Would recommend” our hospital to their friends and family members.

HealthSouth Rehabilitation Hospital of Western Massachusetts has repeatedly exceeded the national averages in all areas surveyed by NRC Picker, including measures of:

• Emotional support
• Physical comfort
• Responsiveness to patient preferences
• Information and education received
• Continuity and transition of care
• Involvement of family and friends
• Access to care

The Joint Commission Survey Results

The Joint Commission evaluates and accredits nearly 17,000 healthcare organizations in the U.S., including 9000 hospitals. HealthSouth Rehabilitation Hospital of Western Massachusetts regularly receives unannounced surveys conducted at the hospital by The Joint Commission. These surveys represent an independent audit of an organization’s commitment to continuous quality improvement and compliance to rigorous national standards. Ongoing compliance with Joint Commission standards results in sound management practices in the day-to-day delivery of safe and high quality care. Accreditation by The Joint Commission is recognized nationally as the Gold Seal of Approval™ in health care.

HealthSouth Rehabilitation Hospital of Western Massachusetts is fully accredited with a Gold Seal of Approval™.